OUR POLICY PAGE

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Below are the policy's that apply to the Coastal Electric Bicycles website and business. Please be aware that we reserve the right to change/ amend or update our policies at any time. If you have any questions in regards to our policy page please contact us via our contact us page.

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Please note, not all bicycle models and bicycle products will be available in store. Generally a broad selection of bikes are available to view, however it is not possible for us to carry every single model. These models can be ordered through us and if in stock with our suppliers will be available within 2 - 10 days depending on couriers.

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Shipping Policy

 

Only selected models of E-bikes will be shipped an these only in certain circumstances. If you would like to ship a an E-Bike please contact us on 02 4324 8916.

 

Our goal is to support the Central Coast population as well as possible. If the bicycle you have selected states that it will not be shipped then that E-bicycle can not be shipped and must be picked up in store.

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Delivery: we offer hand delivery of E-bikes to your residence or place of business. All E-Bikes are first professionally assembled by our mechanics prior to hand delivery. Your bike is ten delivered and all the features and use of the bike shown to you on arrival by our shop staff. If you would like your e-bike hand delivered please select this option on checkout. Please note this option is only available to Central Coast residents.

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PLEASE NOTE:

• Customers who provide authority for their order to be left unattended at their delivery address do so at their own risk. Coastal Electric Bicycles  will only replace orders when the order is proved lost in transit by our delivery company.

• Coastal Electric Bicycles will not be held accountable for late deliveries or loss or damage relating to late deliveries.

• If you have a larger order the order may be without notice, split up and shipped on a number of consignments for ease of delivery. Tracking information for all consignments will be available.

• Delivery instructions that have been provided by the purchaser are done so at the sole discretion of the purchaser and Coastal Electric Bicycles is not responsible for this.

• Currently we do not ship outside of Australia.​

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Returns Policy

Please choose your new bike carefully, we do not refund or exchange bicycles or e-bicycles. We do not offer change of mind returns or exchanges. For online orders that do not include bicycles and e-bicycles:

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How to make sure your returned goods are accepted:

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• All returned goods must be in original condition, this includes packaging and tags. The items condition must reflect its status as new and unused. If the packaging, tags or goods are damaged, marked or show any signs of wear we will be unable to refund or credit the item

• You must have contacted us for a return number. Please include this number with your return.

• The purchaser is responsible for paying the freight cost of returned items.

• Please note on items with free freight we will deduct the freight cost from you purchase. Freight will be calculated via the Australia post shipping calculator to ensure fair cost.

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Faulty/ Warranty Items

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If you have a faulty or warranty item that you would like to discuss with us please contact us via phone or even better email. When emailing us please make sure you include photographs of the item of concern. Doing this can speed up the process and help us get you back on your bike sooner.  All warranty assesment is at the discretion of the importer.

 

 

Website Terms of Use

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Our Marketing

By ordering through or becoming a member of Coastal Motorcycle centre you grant us the right to add your contact details to our database. We use this database to contact you in regards to offers, new products or cool stuff. You can easily remove yourself by unsubscribing via the link at the bottom of the email of any marketing communications or contacting us. We do not share, sell or exchange any customer contact information with other companies excluding shipping carriers who use this information to deliver orders.

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Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, and it does not constitute confirmation of our offer to sell. Coastal Motorcycle Centre reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, to supply less than the quantity you ordered of any item.​

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Returns/ refunds/ Warranty

Please see our returns policy above

Warranty is according to manufacturer specification

 

Pricing

Our prices are subject to change at any time without notice. 

 

Cancel my Order

We will try to help you out if you change your mind. If you are able to notify us before goods have been dispatched, Coastal Electric Bicycles can accommodate order cancellations. If items have been shipped, Coastal Electric Bicycles reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. If we are unable to arrange a parcel return then please see our Returns Policy above

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Typing Mistakes (Typographical Errors)

Occasionally we make mistakes. In the event of  goods or product being listed at an incorrect price or with incorrect information due to typing error or error in pricing or that product information received from our suppliers is incorrect, Coastal Electric Bicycles shall have the right to refuse or cancel any order/s

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We maintain our right to cancel an order irrespective of  whether or not the order has been confirmed and your credit card charged. (If this is the case we will of course refund the amount you have been charged as soon as practicably possible)

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Please be aware that product images and descriptions may not always be an exact representation of the listed product. Many images are sourced from the Australian importers of the products and in many cases the image will not be an exact accurate representation of the product. Please refer to images as a reference only.

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Gift Vouchers

We offer Gift vouchers for sale in varying amounts. Please note that Gift cards have a 12 month expiration date, after 12 months from the date of purchase the gift voucher will be invalid. In order to successfully use your Gift Card the following rules must be adhered to: The Gift Card Number must be entered and used within the payment page; The Gift Card must be used prior to the Gift Card’s expiration date.

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Please note:

You cant swap a Gift cards for cash and gift cards ARE NOT REFUNDABLE.

Privacy Policy

We are committed to protecting your privacy. Information that is collected on this website is not distributed to any other party or organisation.

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Information that we may collect

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• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

• preferred bike preference

• Shop rides information

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Use of gathered information​

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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• Shipping and distribution of ordered goods

• Accurate billing of orders

• Warranty

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers and cool stuff that we think you will like hearing about.

• Market research, we may from time to time, contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

• If you don't like receiving emails from us you can unsubscribe at any time on the bottom of the email or by contacting us

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Security

We want to keep your information secure. All your information is password protected and we use up to date security software to protect your privacy. 

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Cookies

We use  Cookies. Cookies are a file that is placed on your computers hard drive with your permission. The cookie helps us understand web traffic and the some of the sites you may visit. A cookie can help your website experience be tailored to you. Accepting cookies is up to you. You can change the settings of your browser to decline cookies if you prefer.  We use cookies to help improve our website and the personalisation of the website experience. This is done through analysis of the website and cookie data.

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Website Links

Our website may contain links to other websites of interest. Once you have utilised these links and left our website  you should be aware that our policy is no longer valid and you should read and assess the privacy policy of the website that you visit. We are not responsible for your information once you have left our website. 

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Its your personal  information so make sure you control it

You can choose to restrict the collection or use of your personal information:

• If you don't like direct marketing then look for the box that tells the website not to send you any direct communication

• You can change your mind. If you change your mind about us being able to use your personal information for marketing purposes then simply contact us and we can update your information

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We do not sell, distribute or lease any of your personal information to third parties without your permission. the only exception to this is if we are required by law to do so. .

If any of the information we have about you is incorrect and you would like to update it then please contact us.